Private medical insurance
Pension scheme
Life insurance

CCTV Operators Officer

Salary £35,707 increasing to £36,990
Location London
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

The safe, secure and efficient operation of London City Airport needs constant monitoring. The oversight by the CCTV Operations Officer is key to ensuring that daily activities, passenger and traffic flows are working effectively.

In the event of an out of course event the CCTV Operations Officer is vital to ensuring that key decision makers are kept informed of events, so an eye for detail, excellent verbal and written communication skills along with the ability to remain calm under pressure are all essential.

 

As a CCTV Operations Officer your key responsibilities include:

  • Ensure a safe, secure and high quality experience for customers and other airport users thorough monitoring CCTV and other systems.
  • Respond to alarms and alerts as required, initiating a response as necessary.
  • Escalate incidents as required to Emergency Services and or Campus Team Leaders.
  • Pro-actively identify issues that may impact the smooth operation of the airport and report accordingly.
  • Seek to identify threats to airport security using behavioural analysis.
  • Maintain a clear and high quality log of operations and incident reports where required. 
  • Liaise with LCY Colleagues, Airport Stakeholders and Emergency Services as required.
  • Provide out of hours cover for the airport switchboard.

 

As CCTV Operations Officer you must:

  • Ensure health and safety legislative requirements are met such as DSE assessment and health and safety awareness meeting all corporate HSE targets
  • Pay due care and attention to health and safety procedures and recommendations both on and off site to ensure the safety of yourself and others
  • Ensure any hazards or unsafe acts are reported through the Accident and Safety reporting scheme and to the relevant managers
  • The Terminal management team is responsible for health and safety performance and the implementation of corporate health and safety policy, arrangements and procedures.
  • Specific health and safety roles and responsibilities have been assigned to various posts and these are included in the roles and responsibilities section within the Health and Safety Manual

 

You must also ensure:

  • You remain vigilant at all times for threats and evaluate situations and take the necessary course of action with regards to unattended items/suspicious articles. 
  •  You demonstrate the highest levels of confidentiality.
  •  Pay due care and attention to security procedures both on and off site to ensure the safety of yourself and others.
  • Ensure security legislative requirements are complied with (such as instructed during initial and annual refresher General Security Awareness Training, GSAT).
  • You do not undertake any tasks or functions that will compromise the security of self, others or the organisation and to ensure that any acts that are witnessed that appear to breach security procedures are challenged immediately. 
  • Any acts which are believed to breach security procedures are reported through the Security Incident reporting scheme and to the relevant managers.
  • You are dealing with queries in a polite, professional and efficient manner with the travelling public, airlines, outside agencies and other departments within the airport.

 

Level of Responsibility:

Accountable and responsible for monitoring CCTV and other systems, reporting and where appropriating activating a response to issues arising.

 

Other Tasks:

  • Initiate Incident Comms
  • Door Alarms
  • Monitoring Passenger Flow
  • Including Airport access Road Rail etc for potential disruption
  • Maintaining CCTV Log (Centrik etc)
  • MIST operation

 

Key Competencies:

  • Previous CCTV Operator experience preferred
  • Behavioural Analysis Competency (Training Provided)
  • Excellent communication skills
  • Working knowledge of standard IT systems and software (Outlook, Word, Excel etc)
  • Demonstrable ability to work unsupervised and take accountability for areas of work
  • Ability to remain calm under pressure along with the ability to remain focused in quieter times

Specialist Skills & Knowledge:

  • Computer literate familiar with Microsoft excel, word and PowerPoint (E)
  • Excellent written and verbal communication skills (E)
  • Ability to analyse and interpret data – driving insights and recommendations for improvement (E)
  • Presenting technical information to different stakeholders. (E)
  • Ability to deliver results often through others (E)
  • Developing systems (records, working systems etc) (E)

Personal Characteristics we are looking for:

  • Professional (E)
  • People person, collaborative, team player (E)
  • Attention to detail (E)
  • Organised and methodical(E)
  • Able to work under own initiative(E)
  • Ability to work under pressure and to deadlines(E)
  • Ability to communicate at all levels(E)

 

Hours of Work:

  • This is a Full Time 42 hour per week permanent position 
  • Following a roster covering 24 hours a day, 7 days a week 365(6) days per year including Christmas Day and Bank Holidays
  • These times are subject to change due to future operational requirements

 

Benefits:

  • Free uniform 
  • Free onsite parking
  • Access to discounted Private Medical Insurance for you and immediate family
  • Medicash Cash plan 
  • On site Physiotherapist
  • Discounted Gym Membership at many local facilities
  • Staff discounts at most of retailers on site & some local restaurants & hotels
  • Enrolment into company AE pension scheme
  • Access to Salary sacrifice pension scheme
  • Bereavement Counselling
  • Cycle 2 Work salary sacrifice scheme
  • Hastee Pay Advances
  • 20 Days Annual leave (increasing by 1 day each year for the first 5 years until you reach 25 days)
  • LCY Central discount website
  • Annual Bonus based on increase in passengers each year
  • Annual Season Ticket Loan
  • Holiday Buy scheme (Ability to purchase up to 1 weeks A/L per year)
  • Access to Salary Sacrifice Car leasing Scheme

The Company

London City Airport is one of the largest private sector employment sites in the London Borough of Newham. We offer a wide range of interesting and challenging career opportunities for the local community.

With over 2,000 employees here, working either directly for London City Airport Limited or for one of our concession partners, airlines, or other business partners on site, the scope for career satisfaction and progression is huge. 

London City Airport is an Inclusive Employer.
At London City Airport we respect and celebrate each other’s individual differences. We embrace all backgrounds and abilities of all team members and we work closely with our Inclusion Group A Voice for all to ensure we are an inclusive workplace.

Please note that we only ask candidates to go through the necessary security checks (Criminal Record Checks or CRC) once a position has been offered. If you are approached by a third-party site offering to manage the process for you, please ignore it.
London City Airport Ltd is not currently delivering a Graduate Training Programme but we do run a Work Experience Programme. Please click here to find out more.

Work With Us

As the only airport actually in London, London City Airport is less than a mile from the world-class events venue ExCeL London; three miles from Canary Wharf and six miles from the City of London.

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